Answers to frequently asked questions for culture guests

Here you will find important information about your registration, ordering tickets and attending events.
The answers will help you find your way around. If you have any further questions, please feel free to contact us!

registration

You can register if you have little money available and in Munich .

This applies, for example, if you:

  • Receive basic security in old age or in case of incapacity for work
  • Citizen's allowance (formerly unemployment benefit II)
  • receive social security benefits
  • the Munich Pass they

Attention: Due to the current financing situation, we are currently unable to only guests from the city of Munich record, tape.

What does this mean for people from the Munich district?
Since the district of Munich has cancelled funding for our organization for the year 2026, we unfortunately cannot accept any new guests from the district.

We sincerely hope that the situation will change again from 2027 onwards and that culture will once again be accessible to everyone – regardless of where they live.

These documents show not exactlyhow much money someone actually has at their disposal – for example, for additional pensions or their own apartment.
In such cases, we recommend that you Apply for a Munich Pass.
All information about the Munich Pass can be found here.

If your financial situation improves, please let us know.
Then you get no card offers more from us.

Tickets & Participation

Our employees Rufen Let us know if we have tickets for events that match your interests.

You then tell us whether you have the time and desire to go there.

If you longer If you haven't heard from us, please feel free to call us.
We have many cultural guests – so we can’t call every guest every month.

We call themif we have a suitable event for you.
We send no individual offers by email.

But:

  • you receive regularly our additional offers by mail.
  • Sometimes We also send an offer for a normal event by email – but this is more selten.

We always try two cards to reserve for you. This allows you to bring a companion – for example, a friend or family member. This person does not need to be registered with KulturRaum.

Parents with children up to 13 years receive - as far as possible - so many cards that the whole family can go to the event together.

Yes, please use the tickets. Each ticket is a gift. If you can't attend, please let us know in advance.

No. The cards are for your use only. You may not share, give away, or sell them.

Your tickets will usually be available at the box office. Please arrive at least 30 minutes before the start the event. Just say your name and that you're coming through KulturRaum München.

As a rule, it is sufficient if you Say your name and say that you from KulturRaum Munich kommen.
A special proof such as the Munich Pass is not required.
Please note, however: Some organizers reserve the right to Identity verification an ID card Therefore, if in doubt, please keep a official identification document ready.

If you XNUMX times If you do not attend the event even though you have ordered tickets, you will not receive any new tickets and will be blocked from our ticket agency.

Yes, sometimes. Our agents will tell you over the phone when the tickets need to be picked up from us. If you'd like, we can also send the cards by post.
Attention: If the cards get lost in the mail, you will not receive a replacement.

Only during our opening hours:
Monday, Tuesday, Thursday, Friday: 10am–16pm

Not on Wednesdays and weekends, we are closed!

If you have an email address, you will automatically receive a Order confirmation and Remembrance by email.
Please read these emails carefully.
It contains everything important:
Wann und wo the event is – and how to get your cards.

Yes.
The order confirmation is not necessaryto get tickets at the box office.
But many guests find them helpful for security.

If you have not received confirmation:

  • Please also look at the Spam folder in the menu.
  • Make sure your Email inbox not full at a hunt.
  • You are welcome to call us or send us an email –
    We will send you the confirmation again.

No, we do not have waiting lists.

Orders

You can have a maximum once per calendar month Order tickets for an event. There doesn't have to be a specific time gap between two orders—for example, at the end of the month and again at the beginning.

No. It's possible that we don't have a suitable event for you in one month. Double bookings in the following month are not possible.

Yes, if you also culturechildren are registered. Then you can get tickets for adults once a month and once for children.

Most of the time yes.
If the organizer informs us, we will inform you as soon as possible.

But:
Please look to be on the safe side on Organizer's website whether the event is actually taking place – especially on the day of the event.

Additional offers (ZA)

Additional offers are extras in addition to the regular monthly admission tickets. These can include guided tours, readings, or lectures – often on a smaller scale or with special themes.

You will usually receive an email from us once a month.

Only via email – Click the order button in the message. Please provide an alternative in your email. This way, we may be able to offer you another suitable additional event without having to spend a long time writing back and forth.

Special Offers (BA)

These are very popular events that every guest maximum 4 times a year We want every guest to have a chance to take advantage of these special offers.

e.g.:
– German Theatre
– Bavarian State Opera
– Long Night of Museums
– Spring Festival, Tollwood, Circus, etc.

A maximum of four times a year.

No. The special offer counts as a monthly offer.

Yes, that's possible. Additional offers are always extra.

Behavior at events

Please be kind and respectful to everyone: at the box office, in the auditorium, during intermission—to staff and other guests. You represent KulturRaum München—and help ensure that we continue to receive free tickets.

No, there are no fixed dress code at the events.
You need to make don't wear anything special.

But:
Please make sure clean and tidy clothes to wear – just as you want to feel good and look good.

Contact & Cancellation

Please cancel as soon as possible so we can give the tickets to someone else.
Call us, even on weekends: 089 – 55 26 71 83
If no one answers the phone, please leave a message on the answering machine.
Or write an email to: gast@kulturraum-muenchen.de

Important:
If you less than 2 hours before the start cancel or not appear at all, this is considered No Show.
If the happened three times, you get no more new cards for now.

Call us or write an E-mail. We're happy to help!