People stand at an outdoor shop counter

Digital help from KulturRaum eV

In collaboration with PIXEL Munich and sponsored by that Cultural Department of the City of Munich KulturRaum has developed a new offer that does not yet exist in Munich: a Advice for digital help on the phone and at the counter.

The consultation is free

You can get it from the digitization hotline Free support from proven experts. It is primarily aimed at people who are still inexperienced in using the Internet, but also at people who are already quite familiar with it but need support in using previously unknown functions. Experts clarify all questions with you, be it the use of apps, setting up an e-mail address or calling up certain websites.

You can sign up under the 089-21528594 to the DIGITAL HELP contact us, ideally with a specific question. If you leave a message on the answering machine, you will be called back as soon as possible.

Or they write an email to

Weekly office hours

Digital help at the counter - with two locations:

Im PIXEL, the space for media, culture and participation in the Gasteig, can cater to everyone Tuesday from 12 p.m. to 18 p.m the open consultation hours for the "digital help at the counter" can be used. In addition, there is everyone Friday from 10 a.m. to 16 p.m. a consultation hour in the PIXEL² at Rosental 16 near the Munich City Museum.

All Munich residents who need support in the area of ​​internet and digital media can not only take advantage of telephone advice on these topics, but also once a week in the live consultation hours directly at PIXEL on site in a personal conversation with the employees: inside Getting support.

Opening hours of the personal consultation:

Tue: 12-18 p.m. at the Pixel (at Rosenheimerstrasse 5 in the Gasteig)
Fri: 10 a.m. to 16 p.m. at the Pixel² (at Rosental 16 near the Munich City Museum)

Great need for digitization aids - About the origin of the project

The fact that there is a great need for digitization aids became clear in the numerous telephone calls with our culture guests after the first corona restrictions in March and April 2020. For many people, not just the elderly, using the internet and social media on a daily basis or even sending an e-mail is not self-explanatory. During this time, many people also bought a new smartphone, a computer or an Internet connection in order to be able to stay in touch with their family via video telephony, for example. They always need help when setting up and using new devices or functions. That's why we launched the digital help together with PIXEL Munich and with the support of the cultural department of the state capital Munich.