People stand at an outdoor shop counter

Digital aid

The Digital Help is a project of the Media Center Munich of the JFF - Institute for Media Education in cooperation with the KulturRaum Munich. The free support is aimed at everyone who has questions about computers, tablets and smartphones. The focus here is clearly on digital participation. The offer is not to be understood as pure technical support, but also as an opportunity for exchange and advice on everything to do with digital communication and culture.

The consultation is free

You can get it from the digitization hotline Free support from proven experts. It is primarily aimed at people who are still inexperienced in using the Internet, but also at people who are already quite familiar with it but need support in using previously unknown functions. Experts clarify all questions with you, be it the use of apps, setting up an e-mail address or calling up certain websites.

You can sign up under the 089-21528594 to DIGITAL HELP Contact us, ideally with a specific question. If you have a message on the Answering machine you will be called back as soon as possible.

Or they write an email to

Weekly office hours

Digital help at the counter - with two locations:

Im PIXEL, the space for media, culture and participation in the Gasteig, can cater to everyone Tuesday from 12 p.m. to 18 p.m the open consultation hours for the "digital help at the counter" can be used.

New: from January 12, 2024, the digital consultation hours will no longer take place at the city museum, but in “Z'sam” at Theresienstraße 63

All Munich residents who need support in the area of ​​internet and digital media can not only take advantage of telephone advice on these topics, but also once a week in the live consultation hours directly at PIXEL on site in a personal conversation with the employees: inside Getting support.

Opening hours of the personal consultation:

Tuesday: 12 p.m. – 18 p.m. in PIXEL, Rosenheimerstraße 5, 81667 Munich (in the passage in the old Gasteig/fatcat)
Friday: 10 p.m. – 16 p.m. in Z'sam, Theresienstraße 63, 80333 Munich


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