Digital aid

Digital Help is a project of the Munich Media Center of the JFF - Institute for Media Education in cooperation with KulturRaum München. The free support is aimed at all people who have questions about computers, tablets and smartphones. The focus here is clearly on digital participation. The offer should not be understood as pure technical support, but also as an opportunity for exchange and advice on digital communication and culture.

The consultation is free

The digitalization hotline offers free support from proven experts. It is primarily aimed at people who are still inexperienced in using the internet, but also at people who are already quite familiar with it but need support in using previously unknown functions. Experts will clarify all questions with them, be it the use of apps, setting up an e-mail address or accessing certain websites.

You can contact DIGITALE HILFE on 089-21528594 or Online preferably with a specific question. If you leave a message on the Answering machine , you will be called back as soon as possible.

Or you can write an e-mail to kontakt@digitalehilfe-muc.de

Weekly office hours

Digital help at the counter - with two locations:

At PIXEL, the space for media, culture and participation in the Gasteig, open consultation hours for “Digital Help at the Counter” can be attended every Tuesday from 12 to 6 p.m.

New: from January 12, 2024, the digital consultation hours will no longer take place at the Stadtmuseum, but at “Z'sam” at Theresienstraße 63.

All Munich residents who need support with the internet and digital media will not only be able to get advice on these topics over the phone, but also receive support once a week during live consultation hours directly on site at PIXEL in a personal conversation with the staff.

Opening hours of the personal consultation:

Tuesday: 12 – 18 p.m. at PIXEL, Rosenheimerstraße 5, 81667 Munich (in the passage in the old Gasteig/fatcat)
Friday: 10 – 16 p.m. at Z'sam, Theresienstraße 63, 80333 Munich